Health Care Professionals
CancerCare® Co-Payment Assistance Foundation (CCAF) offers a seamless, same-day approval process through a proven, state-of-the-art platform. You and your patients never have to wait.
And we’re unique. CancerCare® Co-Payment Assistance Foundation provides easy and immediate access to the full array of CancerCare® support services, including telephone, online and in-person counseling, support groups, information and resource referrals, publications, education and financial assistance with treatment-related expenses such as transportation and child care.
Contact us. It’s all right here!
How can I enroll my patient?
You can apply on behalf of your patient online through our PORTAL site.
To apply by phone, call 866-55-COPAY (866-552-6729) to speak with a co-payment specialist. They will determine if your patient is eligible for assistance. Office hours are 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.
You will need to have the following patient information available when you call or apply online:
- Date of birth
- Phone number
- Primary/mailing address
- Social Security Number
- Number of dependents
- Household income
- Primary health insurance provider
- Product or medication
Can I receive correspondence on behalf of my patient?
If requested, an application can be mailed or faxed directly to you on behalf of the patient. However, once the application is received and processed, the patient will receive all other correspondence. If approved, both you and the patient will receive notification of the award. If you are an advocate for the patient, your contact information will be included in the patient record, and you will be contacted if there are any questions regarding the application.
How can I check on the status of my patient’s application?
Through our PORTAL application system, you may have access to your patients.
You can also contact CancerCare® Co-Payment Assistance Foundation directly by calling 866-552-6729 (select option 2). Office hours are 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.
How can we bill your foundation?
Patients typically use one of our participating pharmacies or utilize our Access Card Program at a pharmacy or provider of their choice. If you are not a participating specialty pharmacy and are not able to take advantage of our Access Card Program, you will need to submit an invoice and Explanation of Benefits (EOB) form to the program.
Invoices can be mailed or faxed to:
CancerCare® Co-Payment Assistance Foundation
275 Seventh Ave., 22nd Fl.
New York, NY 10001
Payments are processed in the order in which they are received. If you need to check on the status of a payment, you can contact CancerCare® Co-Payment Assistance Foundation toll-free by calling 866-552-6729 (select option 3). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.
CancerCare® Co-Payment Assistance Foundation will consider retroactive reimbursement on a case-by-case basis for first time applicants actively receiving chemotherapy or taking a targeted treatment drug. However, CCAF will only consider retroactive assistance for a date of service within 60 days prior to the award effective date.
Can my patient’s grant be terminated after an approval has been granted?
Claims must be submitted to CancerCare® Co-Payment Assistance Foundation within 90 days from the award effective date or the award will be terminated. As the need for co-payment assistance continues to rise, CCAF cannot keep funds reserved for an individual beyond 90 days from the award effective date. Delay or significant lapse in claims submitted can result in termination of your award. If this happens and your patient still requires assistance, the case will be re-evaluated based on funding availability at that time.
What if funds run out while my patient’s application is pending?
Applications are processed in the order they are received, on a first-come, first-served basis, and to the extent that funding is available. If funds are exhausted while an application is pending, a letter notifying the patient that funds have been exhausted will be sent along with any resources that may be available.
What if my patient’s grant runs out during his/her enrollment year?
Funding is limited and there may be a limit to the amount of funding CancerCare® Co-Payment Assistance Foundation can provide per patient per year. If your patient’s grant runs out before the enrollment year ends, you can contact the program to see if there are any funding options. If the approval amount was for the maximum award amount, your patient will have to wait until after the award end date to become eligible for additional funds. Your patient will be notified 60 days prior to his/her eligibility end date when it is time to reapply.
If my patient’s application is denied, how can we appeal?
Patients must meet all of the program’s eligibility criteria in order to be approved. (Please review criteria). If you feel your patient has met the criteria yet his/her application was denied, please contact CCAF toll-free by calling 866-552-6729 (select option 2). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.
A decision may be overturned as long as documentation to support the appeal is provided and funding remains available.