Frequently Asked Questions

Application Process

  1. Can I return my forms and information via email or fax?
  2. Can I apply for assistance online?
  3. How long does it take to process an application?
  4. How do I check the status of my application?
  5. What if my pharmacy is not a participating pharmacy, or if I am taking an infused therapy?
  6. When and how will I know if I have been accepted?

Communication

  1. What happens if CancerCare® Co-Payment Assistance Foundation no longer has funds to support my type of cancer during the period of my grant?
  2. Can my grant be ended without my knowledge?
  3. How do I contact the CancerCare® Co-Payment Assistance Foundation (CCAF)?

Continuing Funding and Reapplication

  1. What if the grant I receive runs out during my grant year?
  2. How can I reapply for assistance?

Eligibility

  1. Do uninsured patients qualify for help?
  2. If I have Medicare Part D, can I still apply?
  3. Must I live in the United States?
  4. Must I receive treatment in the United States?
  5. Do you only assist Medicare patients?

General

  1. Can you refer me to other patient assistance programs?
  2. What services can you provide through CancerCare®?
  3. If I am approved, how long will I be enrolled?
  4. Do you cover the entire co-payment or just certain treatments?
  5. How do I check the status of a payment?
  6. Does my approval cover treatments I’ve already had?
  7. What assistance does CancerCare® Co-Payment Assistance Foundation provide?
  8. Does CancerCare® Co-Payment Assistance Foundation provide insurance premium assistance?
  9. How much financial assistance does CancerCare® Co-Payment Assistance Foundation provide?
  10. What happens if a fund is closed?
  11. Where does CancerCare® Co-Payment Assistance Foundation get its funding?
  12. Do I qualify? What are the eligibility criteria?
  13. Can I get a list of the diagnoses you cover?
  14. What are the income requirements?
  15. Why do I need to send income information?

Application Process

  1. Can I return my forms and information via email or fax?

    Yes. You can fax your documents to 212-601-9760, or you can attach documents through our PORTAL site.

  2. Can I apply for assistance online?

    Yes. You or a representative can apply online through our PORTAL site.

    You will need to have the following information available when you apply online:

    • Name
    • Date of birth
    • Phone number
    • Primary/mailing address
    • Social Security Number
    • Number of dependents
    • Household income
    • Primary health insurance provider
    • Diagnosis
    • Product or medication
  3. How long does it take to process an application?

    We will process your enrollment form the same day it is received. For easy access, you can enroll through our PORTAL site.

  4. How do I check the status of my application?

    Through our PORTAL site, you will have access to your file. The system monitors your treatment regimen, medication history and medication usage. It provides reminder tools and an interactive calendar to help you manage your care. The system also allows you to check the balances of your funding grants and track payments that have been made.

    You, or a representative on your behalf, can contact CCAF by calling 866-552-6729 (select option 2). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.

  5. What if my pharmacy is not a participating pharmacy, or if I am taking an infused therapy?

    If you are not using a participating specialty pharmacy, or you are taking an infused therapy, you will be notified by mail that you have been conditionally approved for your first medication dispense. We will send you a letter along with the application form and instructions on how to apply to the program. You will have 21 days to submit your finished paperwork in order to be considered for continued help. Along with your packet, you will receive an Access Card to take with you to your appointment or to your pharmacy. You will present this card to them for payment. The back of the card will provide instructions to your provider on how to access payment.

  6. When and how will I know if I have been accepted?

    If you are utilizing the services of a participating specialty pharmacy, you will be notified by your provider that you have been conditionally approved for your first medication dispense. We will then send you a letter along with the application form and instructions on how to apply to the program. You will have 21 days to submit your finished paperwork in order to be considered for continued help.

Communication

  1. What happens if CancerCare® Co-Payment Assistance Foundation no longer has funds to support my type of cancer during the period of my grant?

    If CCAF has to close a fund while you are receiving assistance, you will be notified 60 days before the date your grant ends. We will make every effort to provide you with other resources. All invoices received for chemotherapy or targeted treatment drugs that were processed during the year of your grant will continue to be paid.

  2. Can my grant be ended without my knowledge?

    Yes. We must see that you are using your grant within 90 days from the date your grant started (See your award letter). A delay can result in the ending of your grant. If this happens and you still require assistance, your case will be re-evaluated based on available funding.

  3. How do I contact the CancerCare® Co-Payment Assistance Foundation (CCAF)?

    You, or a representative on your behalf, can contact CCAF by calling 866-55-COPAY (866-552-6729). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.

Continuing Funding and Reapplication

  1. What if the grant I receive runs out during my grant year?

    Funding is limited, and there may be a limit to the amount of funding CCAF can provide per patient per year. If your grant runs out before your grant year ends, you can contact us to see if there are any funding options for you. If you were approved for the maximum grant amount, you will have to wait until after your current grant period ends to become eligible for more funding.

  2. How can I reapply for assistance?

    If your application with CCAF has remained active throughout the year, you will receive a renewal notice in the mail 60 days before the date your grant ends, with instructions for reapplying for continued assistance.

Eligibility

  1. Do uninsured patients qualify for help?

    No. CancerCare® Co-Payment Assistance Foundation is only able to assist insured individuals who need help paying the full or partial co-payment cost of their treatments. However, our co-payment specialists can refer you to other resources that may be able to help, including drug company patient assistance programs and state prescription programs. The Partnership for Prescription Assistance website is helpful for people without insurance.

  2. If I have Medicare Part D, can I still apply?

    Yes. CancerCare® Co-Payment Assistance Foundation can help if you meet all other medical and financial criteria. This assistance will count toward your true out-of-pocket costs (TrOOP) to get you through the Medicare Part D coverage gap or doughnut hole.

    If you have a low income (up to 150% of the federal poverty level) with limited assets and are enrolled in a Medicare Part D plan, you may be eligible for Low Income Subsidy (LIS) assistance. If you qualify for LIS, your out-of-pocket expenses will be less. You can find out if you qualify by calling 800-772-1213 or by visiting www.cms.gov.

  3. Must I live in the United States?

    You must be either a U.S. citizen or a legal resident.

  4. Must I receive treatment in the United States?

    Yes. You must receive treatment in the United States.

  5. Do you only assist Medicare patients?

    No. CancerCare® Co-Payment Assistance Foundation (CCAF) is available to assist patients with either private insurance or Medicare. However, for privately insured patients, you will be required to contact the drug company that makes your medication before you contact CCAF. Drug companies have several types of programs that can help. CancerCare® Co-Payment Assistance Foundation is a nonprofit with limited resources. Therefore, we are now requesting patients with private insurance to explore this option before applying to CCAF.

General

  1. Can you refer me to other patient assistance programs?

    Yes. You or a representative on your behalf can contact CancerCare® Co-Payment Assistance Foundation by calling 866-55-COPAY (866-552-6729). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday. They can refer you to other resources that may help such as drug company patient assistance programs and state prescription programs. The Partnership for Prescription Assistance website is helpful for individuals without insurance.

  2. What services can you provide through CancerCare®?

    Founded in 1944, CancerCare® is the leading national organization committed to providing personalized services to help people manage the emotional and practical challenges of cancer. A national, nonprofit 501(c)(3), CancerCare’s comprehensive network of services include telephone, online and in-person counseling and support groups, resource referrals, publications, education and financial assistance, in addition to co-payment assistance.

    All CancerCare® services are delivered by professional oncology social workers and are completely free of charge. To learn more, visit www.cancercare.org or call 800-813-HOPE (4673).

  3. If I am approved, how long will I be enrolled?

    You are enrolled for up to one year from the time you are approved, as long as your doctor or pharmacist continues to submit invoices to CCAF.

  4. Do you cover the entire co-payment or just certain treatments?

    CancerCare® Co-Payment Assistance Foundation has funding to cover co-payment and coinsurance for chemotherapy or targeted treatment medications only. Any charges for scans, radiation or symptom management medicines are not covered.

  5. How do I check the status of a payment?

    Through our PORTAL site, patients will have access their file. The PORTAL site also allows you to check the balances of your funding grants and track payments that have been made.

  6. Does my approval cover treatments I’ve already had?

    CancerCare® Co-Payment Assistance Foundation (CCAF) will consider retroactive reimbursement on a case-by-case basis for first time applicants actively receiving chemotherapy or targeted treatment. However, CCAF will only consider retroactive assistance for a date of service within 60 days prior to the date we approve your application.

  7. What assistance does CancerCare® Co-Payment Assistance Foundation provide?

    We provide co-payment assistance only. Co-payment assistance means that if you have been prescribed chemotherapy or a targeted treatment drug, and are unable to afford the out-of-pocket cost or co-payment required by your insurance company, we may be able to help.

  8. Does CancerCare® Co-Payment Assistance Foundation provide insurance premium assistance?

    No. CancerCare® Co-Payment Assistance Foundation does not provide premium assistance.

  9. How much financial assistance does CancerCare® Co-Payment Assistance Foundation provide?

    The amount of assistance you receive depends on a number of things, including:

    • The amount of funding available for each covered diagnosis
    • Your insurance coverage
    • The actual co-payments you have within one year
  10. What happens if a fund is closed?

    If a fund is closed, a co-payment specialist will be able to direct you to other co-payment assistance foundations that may be able to help. You can also check our website periodically for an update on the status of a fund or call us at 866-552-6729.

  11. Where does CancerCare® Co-Payment Assistance Foundation get its funding?

    CancerCare® Co-Payment Assistance Foundation receives funding from individuals and corporate sponsors, including pharmaceutical companies and foundations. If you are interested in making a donation or becoming a corporate sponsor, please visit our Support Us page.

  12. Do I qualify? What are the eligibility criteria?

    To qualify for assistance, you must meet CCAF financial, medical and insurance criteria. Please review the information you’ll need before you call us.

  13. Can I get a list of the diagnoses you cover?

    Yes. You can view the list of diagnoses we cover by going to list on our PORTAL site. Please keep in mind that available funding may change, so check the website regularly for updates.

  14. What are the income requirements?

    Individuals or families with adjusted gross incomes four times the federal poverty level or less may qualify.

    Note: Family size is defined as the amount of people (including yourself) who are claimed on the Federal Income Tax Return.

  15. Why do I need to send income information?

    CancerCare® Co-Payment Assistance Foundation has limited resources and eligibility is determined based on financial need. Therefore, we must verify financial need based on the supporting documentation you are required to provide with your application.