Frequently Asked Questions

Application Process

  1. Can I return my forms and information via email or fax?
  2. Can I apply for assistance online?
  3. How long does it take to process an application?
  4. How do I check the status of my application?
  5. What if my pharmacy is not a participating pharmacy, or if I am taking an infused therapy?
  6. When and how will I know if I have been accepted?

Communication

  1. What happens if CancerCare Co-Payment Assistance Foundation no longer has funds to support my type of cancer during the period of my grant?
  2. Can my grant be ended without my knowledge?
  3. How do I contact the CancerCare Co-Payment Assistance Foundation (CCAF)?

Continuing Funding and Reapplication

  1. What if the grant I receive runs out during my grant year?
  2. How can I reapply for assistance?

Eligibility

  1. Do uninsured patients qualify for help?
  2. If I have Medicare Part D, can I still apply?
  3. Must I live in the United States?
  4. Must I receive treatment in the United States?
  5. Do you only assist Medicare patients?

General

  1. Can you refer me to other patient assistance programs?
  2. What services can you provide through CancerCare?
  3. If I am approved, how long will I be enrolled?
  4. Do you cover the entire co-payment or just certain treatments?
  5. How do I check the status of a payment?
  6. Does my approval cover treatments I’ve already had?
  7. What assistance does CancerCare Co-Payment Assistance Foundation provide?
  8. Does CancerCare Co-Payment Assistance Foundation provide insurance premium assistance?
  9. How much financial assistance does CancerCare Co-Payment Assistance Foundation provide?
  10. What happens if a fund is closed?
  11. Where does CancerCare Co-Payment Assistance Foundation get its funding?
  12. Do I qualify? What are the eligibility criteria?
  13. Can I get a list of the diagnoses you cover?
  14. What are the income requirements?
  15. Why do I need to send income information?

Application Process

  1. Can I return my forms and information via email or fax?

    Yes, FAX: 212-601-9760

    Online – Documents can be uploaded and attached to the patient record via our secure online PORTAL.

  2. Can I apply for assistance online?

    Yes. You, or a representative on your behalf, can apply online through our PORTAL.

    You will need to have the following information available when you apply online:

    • Name
    • Date of Birth
    • Phone Number
    • Primary/mailing address
    • Social Security Number
    • Number of Dependents
    • Annual household adjusted gross income
    • Health insurance information for medial and prescription coverage
    • Diagnosis (view current covered cancer diagnoses)
    • Product or medication(s) prescribed
  3. How long does it take to process an application?

    We will process your enrollment form the same day it is received. For easy access, you can enroll through our PORTAL.

  4. How do I check the status of my application?

    • ONLINE through our PORTAL you can create an account and have access to your file. You will be able to check your enrollment status, fund balance, payments made to providers.
    • BY PHONE: You, or a representative on your behalf, can contact CCAF by calling 866-552-6729 (select option 3). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.
  5. What if my pharmacy is not a participating pharmacy, or if I am taking an infused therapy?

    The foundation does not limit a patient’s choice of therapy or provider. We are able to work with all providers with our convenient Access Card Program which is accepted by most providers.

  6. When and how will I know if I have been accepted?

    If you are utilizing the services of a participating specialty pharmacy, you will be notified by your provider that you have been conditionally approved for your first medication dispense. We will then send you a letter along with the application form and instructions on how to apply to the program. You will have 21 days to submit your finished paperwork in order to be considered for continued help.

Communication

  1. What happens if CancerCare Co-Payment Assistance Foundation no longer has funds to support my type of cancer during the period of my grant?

    If CCAF has to close a fund while you are receiving assistance, you will be notified 60 days before the date your grant ends. We will make every effort to provide you with other resources. All invoices received for chemotherapy or targeted treatment drugs that were processed during the year of your grant will continue to be paid.

  2. Can my grant be ended without my knowledge?

    Yes. We must see that you are using your grant within 90 days from the date your grant started (See your award letter). A delay can result in the ending of your grant. If this happens and you still require assistance, your case will be re-evaluated based on available funding.

  3. How do I contact the CancerCare Co-Payment Assistance Foundation (CCAF)?

    You, or a representative on your behalf, can contact CCAF by calling 866-55-COPAY (866-552-6729). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.

Continuing Funding and Reapplication

  1. What if the grant I receive runs out during my grant year?

    Funding is limited, and there may be a limit to the amount of funding CCAF can provide per patient per year. If your grant runs out before your grant year ends, you can contact us to see if there are any funding options for you.

  2. How can I reapply for assistance?

    If your status with CCAF has remained active throughout the year, you will receive a renewal notice in the mail 60 days before the date your grant ends, with instructions for reapplying for continued assistance.

    If funds are no longer available, we will notify you and provide you with resources to other foundations and organizations that may be able to help.

Eligibility

  1. Do uninsured patients qualify for help?

    No. CCAF is only able to assist insured individuals who need help paying the co-payment cost of their treatments. However, our co-payment specialists can refer you to other resources that may be able to help, including drug company patient assistance programs and state prescription programs. The Partnership for Prescription Assistance website is helpful for people without insurance.

  2. If I have Medicare Part D, can I still apply?

    Yes. CancerCare Co-Payment Assistance Foundation can help if you meet all other medical and financial criteria. This assistance will count toward your true out-of-pocket costs (TrOOP) to get you through the Medicare Part D coverage gap or doughnut hole.

    If you have a low income (up to 150% of the federal poverty level) with limited assets and are enrolled in a Medicare Part D plan, you may be eligible for Low Income Subsidy (LIS) assistance. If you qualify for LIS, your out-of-pocket expenses will be less. You can find out if you qualify by calling 800-772-1213 or by visiting www.cms.gov.

  3. Must I live in the United States?

    You must be either a U.S. citizen or a legal resident.

  4. Must I receive treatment in the United States?

    Yes. You must receive treatment in the United States.

  5. Do you only assist Medicare patients?

    We have certain funds that are limited to patients insured through a federal health insurance program such as Medicare, Medicaid and TRICARE. We also have funds that accept all types of insurance coverage both private and public insurance. Please (view current covered cancer diagnoses with insurance types noted).

    Private Insurance: Patients with private insurance must contact the drug company that manufactures your medication before applying with CCAF for assistance. Drug companies have several program options that may help you. If you are not sure how to find out about manufacturer assistance programs, please contact us and speak with one of our co-payment specialists.

General

  1. Can you refer me to other patient assistance programs?

    Yes. You or a representative on your behalf can contact CancerCare Co-Payment Assistance Foundation by calling 866-55-COPAY (866-552-6729). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday. They can refer you to other resources that may help such as drug company patient assistance programs and state prescription programs. The Partnership for Prescription Assistance website is helpful for individuals without insurance.

  2. What services can you provide through CancerCare?

    CancerCare can provide patients and caregivers with a comprehensive network of services include telephone, online and in-person counseling and support groups, resource referrals, publications, education and financial assistance, in addition to co-payment assistance.

    All CancerCare services are delivered by professional oncology social workers and are completely free of charge. Learn more >>

  3. If I am approved, how long will I be enrolled?

    You are enrolled for up to one year from the time you are approved.

  4. Do you cover the entire co-payment or just certain treatments?

    CCAF has funding to cover co-payment, coinsurance and deductibles for chemotherapy or targeted treatment medications only. Any charges for scans, radiation, lab work or symptom management medicines are not covered.

  5. How do I check the status of a payment?

    • ONLINE through our PORTAL you can create an account and have access to your file. You will be able to check your enrollment status, fund balance and payments made to providers.
    • BY PHONE: You, or a representative on your behalf, can contact CCAF by calling 866-552-6729 (select option 4). Co-payment specialists are available from 9 a.m.–7 p.m. (EST) Monday through Thursday, and 9 a.m.–5 p.m. (EST) on Friday.
  6. Does my approval cover treatments I’ve already had?

    CCAF will consider retroactive reimbursement on a case-by-case basis for first time applicants actively receiving chemotherapy or targeted treatment. Our retroactive assistance will only consider dates of service within 60 days prior to the date we approve your application. Conditional approval does not include retroactive coverage.

  7. What assistance does CancerCare Co-Payment Assistance Foundation provide?

    CCAF has funding to cover co-payment, coinsurance and deductibles for chemotherapy or targeted treatment medications only. Any charges for scans, radiation, lab work or symptom management medicines are not covered.

  8. Does CancerCare Co-Payment Assistance Foundation provide insurance premium assistance?

    CCAF does not currently have funding to help with insurance premiums.

  9. How much financial assistance does CancerCare Co-Payment Assistance Foundation provide?

    The amount of assistance you receive depends on a number of things, including:

    • The amount of funding available for each covered diagnosis
    • Your insurance coverage
    • The actual co-payments you have within one year
  10. What happens if a fund is closed?

    If a fund is closed, a co-payment specialist will be able to direct you to other co-payment assistance foundations that may be able to help. You can also check our website periodically for an update on the status of a fund or call us at 866-552-6729.

  11. Where does CancerCare Co-Payment Assistance Foundation get its funding?

    CCAF receives funding from individuals and corporate sponsors, including pharmaceutical companies and foundations. If you are interested in making a donation or becoming a corporate sponsor, please visit our Support Us page.

  12. Do I qualify? What are the eligibility criteria?

    To qualify for assistance, you must meet CCAF financial, medical and insurance criteria. Please review eligibility criteria.

  13. Can I get a list of the diagnoses you cover?

    Yes. You can view the list of covered diagnoses. Please keep in mind that available funding may change, so check the website regularly for updates.

  14. What are the income requirements?

    Individuals or families with an adjusted gross income of up to four or five times the federal poverty level (depending on fund) may qualify for assistance. we may also consider the cost of living in your particular city or state. Income verification is required as part of the application process. View Federal Poverty chart.

    CCAF understands that cancer is an expensive illness and family income can change drastically due to a cancer diagnosis.  If your income is over our criteria, please call and discuss your specific financial situation with one of our co-payment specialist. If we are unable to assist you through our foundation, we may be able to provide you with other resources and support services.

  15. Why do I need to send income information?

    CancerCare Co-Payment Assistance Foundation has limited resources and eligibility is determined based on financial need. Therefore, we must verify financial need based on the supporting documentation you are required to provide with your application.